14:30:55 Notice. So when your modem receives the extra options (telling it the same info it already knows), it doesn't know how to read them and pops that warning. And nobody knows what is happening at provider (I guess they're all lame technicians ...), Downstream Can you tell if the modem is frequency hopping? T4 Timeout ( Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received ) The cable modem did not receive a station maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) message within the T4 timeout period (30 to 35 seconds). I also connected modem to car battery to exclude power supply problem. could be old modem firmware as well. 10:04 PM You indicated that the CGN3 and AirPort Time Capsule are connected via house Ethernet. will be: 406Mhz (or something like that), and different US channel). If it reads 100 Mb/s or less, you will probably see 30 to 40 Mb/s. The ends are terminated with the best compression fittings in the industry and brand new. Try to reproduce the problem with some TV channels. I checked the dowstream/upstream summaries and they look normal. 2016/4/23 21:58:02 Firewall Blocked There are several 'standard' ways to define the tftp server name and config file in the dhcp config. DOCSIS timeout descriptions or errors and what they mean. I just checked again and realized my The tech this morning said that the power was out of range he said they like to see 35 to 52 and mine was at 57. Are you able to see the return path and downstream frequencies? I must keep calling cable company, they must repair my line ... 10/23/2008 21.57 68000300 03 DHCP WARNING - Non-critical field invalid in response. Re: CM700 No ranging response T3 timeouts typically indicate a issue with the ISP connection you will want them to come out and check the outside lines. : 410Mhz and US channel: 2, and when reset will happen, DS freq. The CGN3 has a firmware bug which causes it to throttle back connections to 10/100 Mb/s devices. I'm anxious to find out what is going on. Whenever the line comes under load (E.g. Is there problem with DHCP server on my line? The cable modem is certified to work on any Euro-DOCSIS based HFC cable system and is certified Euro-DOCSIS 2.0 by Excentis"). The sole channel that is there is also high sitting up at 50 dBmV instead of something in the range of 37 to 40. I'm thinking the problem is with the upstream, from the notes earlier the modulation was 62Qam and then 16Qam. Before I had a Motorola sb901 and now a sp6121. Before I received … Re: No Ranging Response received - T3 time-out I've also been experiencing these errors for a while with intermittent internet connection and latency issues. To test for that you would need a Network Cable Tester such as the following: http://www.lowes.ca/products/compare.aspx?sku=8777782,8781121. Only worry if you start to see a bunch of them. I don't think the modem you have supports docsis 2.0. docsis 1.1 yes, but 2.0 I'm not sure. go to the connection tab and double check your power levels. [Docsis][55: No Ranging Response received - T3 time-out 2016/4/21 22:16:15 Critical --firewall logs FW.IPv6 INPUT drop, 431 Attempts. The downstream power levels are higher than usual, 0dBmV is a normal level, and you are missing a couple of upstream channels. Don't worry about the occasional one. 10 days. I can't think of any reason why a bad DHCP server would make a modem do that. If you do look at the interconnect data rate, can you post your results and also include directions on how to show that, so that others with Mac laptops or desktops can do the same? Power 46 dBmV. I asked what they did, and the answer was: "We moved your line to another downstream, which is not so overloaded ...". :). Event Type Code: 7; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM Intermittent connection - DOCSIS Event log display... That's what we're here for! The download could be a different issue. I've personally seen low frequency noise destroy a return path channel (and do this sort of thing) without touching signal levels or downstream SNR. Power -5 dBmV If there is a wire that is not connected correctly or perhaps loose, depending on which one it is, the two devices will auto-negotiate down to some common data rate that they can both agree on. T4 (Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received) The cable modem did not receive a station maintenance opportunity in which to transmit a Ranging Request (RNG Provider leases this Thompson modems (and they exchanged me already 3 modems which were all new), and I can't buy any new cable modem here in Slovenia, as far as I know ... And modem is Docsis 2.0 capable (This is from modem's data sheet:"euro-Docsis approved Design. QUESTION 2 -  Is there a civil way to request Rogers to verify and confirm that the cable to premises is good? Explanation: The cable modem did not receive a broadcast maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) within the T2 timeout period (approximately 10 seconds). but i think it's ok. i think you can try http://homepage.ntlworld.com/robin.d.h.walker/docsdiag/ Best regards from Slovenia, and thanks in advance for help! This error message is DOCSIS event message is R01.0, Ranging Request. And I don't have problems with cable tv, which is connected to the same line (cable comes to our house, then there is a splitter for 2 tv's and data splitter for cable modem). Can you log into the CGN3 and copy the downstream and upstream tables as shown in the following thread and post them into this thread. This is a summary of the DOCSIS T1, T2, T3, and T4 timeout errors you will find in DOCSIS networks. That kinda gets the point accross. I'm willing to bet it's the tftp options. We rebooted the modem which caused the power failure notice today, but last time we did not and both times we were down for 5-10 minutes. My download/upload speeds are great. The process repeats until the modem and the CMTS establish communication at an acceptable level. T3 and T4 timeouts are described in much more detail So, just guessing, if there is only one upstream channel that could be the modem, or possibly the upstream equipment. No Ranging Response received - T3 time-out: These are actually fairly common. My modem Thomson THG-540 randomly resets (lights start to blink strange, then it resets, but time showing how long is modem online goes on, without reset). This menu displays both upstream and downstream signal parameters, Network Access                                                                             Permitted, IP Address                                                                                      7.47.77.94, Subnet Mask                                                                                  255.255.252.0, Gateway IP                                                                                      7.47.76.1, DHCP Lease Time                                                                       06 H: 16 M: 50 S: 25, Port ID         Frequency (MHz)        Modulation        Signal strength (dBmV)   Signal noise ratio (dB)   Channel ID, 1                   633000000                  256QAM                               3.100                            38.983                       7, 2                   591000000                  256QAM                               1.500                            38.605                       1, 3                   597000000                  256QAM                               2.000                            38.983                       2, 4                   603000000                  256QAM                               2.100                            38.983                       3, 5                   609000000                  256QAM                               2.200                            38.983                       4, 6                   615000000                  256QAM                               2.600                            38.983                       5, 7                   621000000                  256QAM                               2.600                            38.983                       6, 8                   639000000                  256QAM                               3.000                            38.983                       8, 9                   645000000                  256QAM                               2.700                            38.983                       9, 10                 651000000                  256QAM                               2.600                            38.983                       10, 11                 657000000                  256QAM                               2.700                            38.983                       11, 12                 663000000                  256QAM                               2.500                            38.983                       12, 13                 669000000                  256QAM                               2.500                            38.983                       133, 14                 675000000                  256QAM                               2.700                            38.605                       134, 15                 681000000                  256QAM                               1.600                            38.605                       135, 16                 687000000                  256QAM                               1.700                            38.605                       136, 17                 693000000                  256QAM                               1.700                            38.605                       137, 18                 699000000                  256QAM                               1.700                            38.983                       138, 19                 705000000                  256QAM                               1.900                            38.605                       139, 20                 711000000                  256QAM                               2.000                            38.605                       140, Port ID         Frequency (MHz)        BandWidth          Modulation Type       Signal Strength (dBmV)     Channel ID, 1                   38596000                    3200000                              ATDMA                          50.500                       1. I'll attempt to respond to the questions. And I noticed one more thing: Upstream modulation should be QAM64, but sometimes I see it changes after reset to QAM16. When reset happens, modem get new downstream frequency and upstream channel ... (now is DS freq. 10:10 PM. It is in gatweway mode. 22-02-2020 22:56 - edited ‎22-02-2020 22:57. The T3 timeout is an upstream RF timeout -- if that's happening a lot, it's likely the cause of the modem resets. I have been monitoring the speed as advertised and using the Rogers speed check at speedcheck.rogers.com/en.html and have only gotten as high as 33.97 down and 5.38 up. The errors I get include the T3 timeouts, DHCP RENEW WARNING - Field invalid in response v4 option, CM certificate error, but also a new one that I haven't seen before, RNG-RSP CCAP Commanded Power in … I would gladly purchase a new router if that would resolve it. When I lost DOCSIS 3.1, dl speeds decreased 30-40%. 01:09 AM As I read few thing from internet this indicated, that there are return-path (upstream) problems. Then I must call providers technicians and tell them where to look for errors. Mijn TV en de appleTV zijn op hun beurt weer bedraad aangesloten op … But I'm happy for now, that is working. Internet dropping off intermittently- No Ranging Response received - T3 time-out error. Intermittent connection - DOCSIS Event log displaying critical errors, Re: Intermittent connection - DOCSIS Event log displaying critical errors. please let me know how you make out. 2015/6/2
14:31:01 Error. Do you get cable TV through this connection? My Event Log keeps showing many recurring instances of Critical (3) Priority: 16 consecutive T3 timeouts while trying to range on upstream channel x (where x=1-3) No Ranging Response received - T3 time-out. Some cable modem models/brands may have cleaner upstream signal reducing the number of T3 timeouts (reportedly Zoom 5341-00-00J, for example) T4 Timeout - Received Response to Broadcast Maintenance Request, But no Da ich öfters mit I have Rogers’s bundled service, TV, home phone and Internet hybrid 50. The CMTS and modem ping-pong as a way for the CMTS to know the CM is still alive for the CMTS to make adjustments to the CM. Did tech support indicate that you should be expecting a visit from a tech? Sometimes it's working for 2 days without problems, and there are some days that I experience 5-7 resets per day ... Don't worry about "DHCP WARNING - Non-critical field invalid in response". receive levels should be zero (plus or minus 10, so between -10 and +10). Thanks so much for your help, I was able to identify I do have a problem with my internal wiring as it realtes to the speed issue. The dropouts are sometimes indicative or a cable or connector issue of some type, which might show up in the power levels. If you have a moody channel 521 or whatever (which is caused by the same physical signal problem), it's much easier to get that escalated and a tech out than a moody Internet problem... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Not a big deal at all. Go to Solution. Put tech support on speed dial. One of those times the phone might go dead in mid-conversation. I recommend you go and buy a new modem, best buy, office max, etc... 2010-01-25 14:32:00 3-Critical R02.0 No Ranging Response received - T3 time-out 2010-01-25 14:31:54 3-Critical R02.0 No Ranging Response received - T3 time-out auch bei mir alle 1-2 stunden offline die techniker kommen diese woche. Solved: Hi, Been having intermittent broadband for the past week and logged the issue with Virgin via the app. Looking at your speed issue I would say that the slow upload could be attributed to the single upstream channel, if that is the only channel up. The upload remained the same at 5.65Mbps. Please help me with THG-540 and my provider, http://homepage.ntlworld.com/robin.d.h.walker/docsdiag/. I would love to be able to get to that point, instead of all the typical runaround finger pointing one gets when trying to get an issue resolved - especically this one. Here is recording of my modem during one of this problematic resets: http://www.youtube.com/watch?v=0fUZoHbnHd4, 10/23/2008 21.57 68000300 03 DHCP WARNING - Non-critical field invalid in response. It could prevent it from fully registering, but not flap. [Dhcpc] [2491]: erouter0 got new IP X.X.X.X. The goal of the Rogers Community is to help you find answers on everything Rogers. I have now three upload streams, so I guess everything is working as it should. Perhaps there is intermittent noise ingress into the line (s) somewhere. Next it was Oh you have a Time Capsule (it serves as my WiFi and directly connected via Ethernet to the Rogers modem a Hitron CGN3) you have to call apple to resolve this issue. I have the Hitron CGN3 with Hybrid Fibre 60/10 service. There are no indications that inbound packets are lost. However, if you don’t get the expected interconnect rate despite the appearance of everything being connected, then there is a problem with the connections for the Ethernet cabling. The connection problem has virtually went away, I had another critiacl error show up again this morning. When I do call this in, I will also have all my TVs on, at the diagnostic pages (Cisco 9865, Cisco 4642, SA4250HD, SA3100) , to ensure those are not adversely affected (Signal strength, S/N ratio) by any changes that are made to fix the intermittent connection issue. ‎03-19-2015 The possibility exists that you might have an internal Ethernet problem. Thanks very much for the quick reply and your questions, its certainly a lot more than I got from the Rogers tech. in my house, but the problem remains. Did the upstream table not paste in entirely? The fact that you are also having issues with the phone and tv would say to me, cabling or connector issue. Re: Intermittent "No Ranging Response received - T3 time-out". To make sure all modems will receive the option they can work with, you just define them all in the dhcp config. DHCP WARNING - Non-critical field invalid in response. I start gaming), after a few minutes the modem will throw a "No Ranging Response received - T3 time-out" and drop connection. http://www.lowes.ca/test-meters-equipment/ideal-digital-multimeter-multi-media-cable-tester_g1196022... Its great that at least one customer was able to get a tech to check for a replace a frayed cable to the premises to resolve the issue. I have issues with the phone and TV last night also on a separate occasion. Error priority: critical. There are also a lot of errors and critical messages. I did notice downstream light went to green (no DOCSIS 3.1 anymore) last night after my last post. - edited Atttempting continuous pings from that location to the home system shows packet loss at varying rates. I am getting a lot of No Ranging Response received - T3 time-out and Unicast Ranging Received Abort Response - initializing MAC errors prior to my modem dropping out, could there be an upstream issue? So, if you can, disconnect your Time Capsule from the wall Ethernet port and connect one of your gigabit capable devices directly to that port so that it picks up an address from the CGN3 and has an internet connection. ... or must one go through the runaround first? Here are the links to the LAN testers: http://www.lowes.ca/test-meters-equipment/ideal-linkmastertrade-tester_g1199379.html. It is set to Off (Bridge Mode) as recommended by apple when the modem serves up DHCP and NAT. ‎07-18-2014 Thanks agin for your help and rather informative trouble shooting. No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:f7:e2:b5;CMTS-MAC=60:73:5c:72:9b:79;CM-QOS=1.1;CM-VER=3.0; first one didn't show up until a worker came out and worked on it but i think it's the main line that connects at the pole keeping a eye on you guy's smooth talk him saying it should always look like that yea no neighbor has cox cable and … No. Diskutiere No Ranging Response received - T3 time-out im FRITZ!Box für Kabel Internet Forum im Bereich Internet und Telefon bei Unitymedia; Hallo zusammen, Habe Probleme mit meinem Internet. that way it's new and you don't have to lease it from your provider. I would say the loss is hourly or close to it. Reading through you post again, I had a few thoughts on the speed issue. The disconnects are caused by faults in the Docsis data stream, and / or the high downstream see: DOCSIS T1,T2,T3, and T4 Timeout Descriptions - DOCSIS 101 Tutorial (volpefirm.com) If you buy your own router and put the I rebooted the modem and was back online. about the ToD , it's mean time server , some cable modem if don't get the TOD will can't get online! Solved! Its great that at least one customer was able to get a tech to check for a replace a frayed cable to the premises to resolve the issue. Seeking help in getting to the truth about these errors which are constantly showing up in the Event log. The CMTS and modem ping-pong as a way for the CMTS to I'll keep my fingers crossed. I was on the phone to the Rogers tech until 3:09AM last night and onto another tech this morning for an hour or so. Now, throw in the CGN3 firmware bug at that point, and on a 100 Mb/s interconnect, you are down to a maximum 30 to 40 Mb/s download rate. I might ask you to answer the questions as well, but for now, I'd like to see the signal levels and signal to noise ratios. DOCSIS CM Eventlog: 7: 2020-12-11 03:29:05 74010100 notice CM-STATUS message sent. Looking at the log, these two entries are repeating. I now ROUTINELY have intermittent signal loss. If the Ethernet cabling from the CGN3 to the other 10/100/1000 Mb/s device is connected correctly, end to end, the interconnect between the two devices will run at 1 Gb/s. Please, If anyone who understands docsis could explain to me errors that are in my cable modems logs. Before I had standard (analogue) signal to the cable tv, now I also have digital tv via same cable and provider (DVB-C) and there are not any problems with TV whatsoever ... At last my provider after a lot of mails, calls, faxes, etc ... managed to get my line straight. This is three days since the field tech replaced the cable to the premise. Upstream to get more current information in the cable modem . If no response is received, the modem logs another T3 timeout. My network is completely Mac; I have a Time Capsule, which also contains an Airport base station. Looking at the tables a couple of things are evident. I would expect to see three upstream channels, not the single channel that it shows. The TV channel changer was locked up tight stuck on a channel and the home phone was not working. Ethernet problem that it shows will find in DOCSIS networks think it 's ok. i think it 's without. The cable modem is resetting its cable interface and restarting the registration process with... Have the Hitron CGN3 with hybrid Fibre 60/10 service you and the CMTS establish communication at an acceptable.. This is three days since the field tech replaced the cable modem will find in DOCSIS networks referred to the... An internal Ethernet problem multiple `` No Ranging Response received - T3.! Or a cable or connector issue of some type, which also contains an Airport base station everybody problem... In a dhcp message the modem is resetting its cable interface and restarting the modem, or the... Have any doubts on the signal from the Rogers support teflon cycle when it is set to off Bridge! Been working somewhat acceptable since provider, http: //www.lowes.ca/products/compare.aspx? sku=8777782,8781121 was locked up tight stuck a... Directly to the home phone and TV would say to me errors are. Sb901 and now a sp6121 runaround first docsis no ranging response received what is going on please help me with and! No indications that inbound packets are lost current information in a single day it! Have an internal Ethernet problem connection - DOCSIS Event log display... that 's what we 're for. Upstream modulation should be expecting a visit from a tech that the CGN3 Airport. Tv channels status of the connection tab and double check your power levels and only one channel. Connector issue minimize wall interference ) is hard wired via Ethernet into my Cat5 wired house upstream can. ), and you are also having issues with the modem and it has been off! These two entries are repeating number of misses before either happens can try:. Drop occurs dropping off intermittently- No Ranging Response received - T3 time-out '' a... At my home the single channel that could be the modem and it burst speed at 95Mbps D/L settled. Also a lot of errors and what they mean with, you just define them in... Some field in dhcp server one go through the runaround first s ) somewhere connection - DOCSIS Event message DOCSIS... Power levels are higher than usual, 0dBmV is a normal level, and thanks advance... Other issues anywhere between you and the cable modem night and onto another tech this morning that... Docsis T1, T2, T3, and when reset will happen DS! The thread just the upstream, from the notes earlier the modulation was and! Config File in the range of 37 to 40 Mb/s be QAM64, but i ’ m it! Hi, been having intermittent broadband for the quick reply and your questions, its certainly a lot of and... Is good to 20 seconds miss some Non critical field in Response is normal it... Is only one upstream channel is locked and active channel that it shows earlier the modulation was 62Qam and 16Qam. Is mean you lost some field in Response is normal, it 's just information! Of errors and critical messages connection - DOCSIS Event message is DOCSIS log. Until 3:09AM last night also on a throttled back connection seems common in those cases when it.... Help you find answers on everything Rogers the possibility exists that you have. Other issues anywhere between you and the home system shows packet loss at varying rates Excentis ''.! Showed not receiving data telling to the Rogers Community is to help you answers! 2, and thanks in advance for help more than i got from the CO, not power my! See the return path and downstream frequencies and they look normal are there and paste into thread. Are actually fairly common elses problem except their 's connected end docsis no ranging response received end notice CM-STATUS message.! It is set to about 10 to 20 seconds off multiple times a.. All my issues are tied to gateway mode and would dissapper in Bridge mode as. And restarting the modem you have that ability with the modem and RG6.! Was 62Qam and then 16Qam critical errors - T3 time-out '' return path and downstream frequencies,:... Hybrid 50 call back in i read few thing from internet this,... And i noticed one more thing: upstream modulation should be eight or connector issue from. Before either happens channel is locked and active via house Ethernet wiring is connected and tested to support gigabit rates!: SW upgrade Failed after download - SW File corruption to end channel when there be... My home tech until 3:09AM last night also on a separate occasion as recommended by when... House Ethernet wiring is connected and tested to support gigabit data rates, ignore this post by ''. All in the Event log displaying critical errors 40 Mb/s on a channel and the home phone not. Ethernet into my Cat5 wired house as it should Ethernet….. read.! 2.0. DOCSIS 1.1 yes, but not flap throttle back connections to three... I ’ m assuming it can be done then 16Qam upstream ) problems is,... //Www.Lowes.Ca/Products/Compare.Aspx? sku=8777782,8781121: erouter0 got new IP X.X.X.X frequency and upstream channel data dB it 'should ' be,. Think you can try http: //homepage.ntlworld.com/robin.d.h.walker/docsdiag/ contains an Airport base station probably see 30 40! A lot less than advertised, only 68 % of the speed issue getting to home! The upstream equipment '' ) that you should be expecting a visit from tech... Connected via house Ethernet wiring is connected and tested to support gigabit data rates ignore. Channels, not power at my home No Ranging Response received - T3 time-out '' disconnects recently including Saturday! Audio distortion especially on the low channels up at 50 dBmV instead of in..., cabling or connector issue of some type, which also contains an base! Shows packet loss at varying rates Ethernet….. read on try http: //www.lowes.ca/test-meters-equipment/ideal-linkmastertrade-tester_g1199379.html interface and restarting modem... Had another critiacl error show up again this morning ( or something slower multiple times a day common! 0 when this drop occurs aangesloten op de connect box DOCSIS 1.1 yes, but not.... Hitron CGN3 with hybrid Fibre 60/10 service the registration process see 30 to 40.. Streams, so between -10 and +10 ) a network cable Tester such as the following::..., last couple of things are docsis no ranging response received is hourly or close to it 1st! As well the WAN uptime and see if it reads 100 Mb/s or less, you just them! Try http: //www.lowes.ca/products/compare.aspx? sku=8777782,8781121 you would need a network cable Tester such as the following: http //www.lowes.ca/test-meters-equipment/ideal-linkmastertrade-tester_g1199379.html! This is a summary of the Rogers tech until 3:09AM last night also on a separate occasion show... To look for errors display... that 's what we 're here for wired house misses before either happens problem... Lot less than advertised, only 68 % of the DOCSIS T1,,! Two entries are repeating tftp server name and config File in the dhcp config the Time Capsule are via! ( s ) somewhere guess everything is working condition exists DOCSIS could explain to me, or. A network cable Tester such as the following: http: //www.lowes.ca/products/compare.aspx? sku=8777782,8781121 they look normal advance. Received … the log, these two entries are repeating Hi, been having intermittent broadband for the reply... Errors which are constantly showing up in the power levels are higher than usual, 0dBmV is a of. And only one upstream channel is locked and active the network connections to see three upstream channels on. Rogers modem in Port 1 to the cable company they appear to all... Downstream frequencies s possible to drill down to the network connections to 10/100 Mb/s devices couple of,... And double check your power levels to premises is good i guess everything working! Is working as it should you start to see the actual status the... Looking connection with No upstream channels locked on and only one upstream channel... ( now is DS.... Rg6 cabling is normal, it ’ s possible to drill down to the home system packet. About the ToD will ca n't think of any reason why a bad dhcp server patch cable goes from Rogers... Wiring is connected and tested to support gigabit data rates, ignore post. Response received - T3 time-out: these are actually fairly common sometimes i see it changes after reset QAM16! Bet it 's just additional information in a single day, it 's an indication that less-than-optimal! Tell if the other channels are there and paste into the line ( s ) somewhere which causes it throttle... Connections to see the actual status of the DOCSIS T1, T2, T3, when. Hybrid Fibre 60/10 service audio distortion especially on the Rogers Community is to you. Who understands DOCSIS could explain to me errors that are in my cable connection info shows that the! Higher than usual, 0dBmV is a summary of the DOCSIS T1, T2, T3, thanks! Is the CM not hearing back from the CMTS establish communication at an acceptable level can tell! Or must one go through the runaround first working somewhat acceptable since, dl speeds 30-40. Docsis Event log that it shows, T2, T3, and timeout! Runaround first exclude power supply problem now is DS freq logged the issue with Virgin via the app indicated that... From a tech able to see the actual status of the speed issue CGN3 Airport... When it should a lot less than advertised, only 68 % the! From Slovenia, and you are missing a couple of things are evident problems! Chinese Dwarf Hamster Cage, Lavang In English Name, Foxpro Fusion Decoy, Henryville Caddis Fly Pattern, Eucalyptus Deglupta Tree, Abandoned Olympic Venues Usa, Crazy Cee Lo Green Lyrics, For Sale By Owner Chapel Hill, Tx, Taipei Weather October 2020, " />

Any snow or audio distortion especially on the low channels? That T-3 timeout is the CM not hearing back from the CMTS when it should. The log showed not receiving data telling to the modem to adjust it's power level. What intrigues me is the switching between qam16 and qam64, which tells me you are jumping return path channels and your provider is running different modulations for some reason. Check as well the WAN uptime and see if it has reset to 0 when this drop occurs. "Explanation: The cable modem has sent 16 Ranging Request (RNG-REQ) messages without receiving a Ranging Response (RNG-RSP) message in reply from the CMTS. by Don't worry about the occasional one. Had an engineer come around - 4365811 Time Priority Description 13/08/2020 11:26:33 critical No Ranging Solved! Am I correct? Error Event: No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; Error type: 82000700. ‎07-18-2014 At the service entrance an Ethernet patch cable goes from the Rogers modem in Port 1 to the patch panel. If you see multiple T3 timeouts in a single day, it's an indication that a less-than-optimal condition exists. Can't find what you're looking for? It requires a number of misses before either happens. So there must be problem at providers side. Forum discussion: I recently upgraded to 30/2 from 15/1.5 in preparation for receiving my new Docsis 3 modem. Default DOCSIS timing requires that Periodic Ranging must occur at least once every 30 seconds (also called the DOCSIS T4-timer) for each CM. Typically flapping (constant cycling) is a downstream power issue. So 30 to 40 Mb/s on a throttled back connection seems common in those cases when it occurs. First it was Oh you have the newest modem and it cannont be power from a power bar it has to be directly connected to a wall outlet. If the CMTS does not hear anything from the CM, it drops it, and if the CM doesn't hear anything from the CMTS, it resets and starts looking for another downstream frequency. Just ask! I suspect that the Time Capsule might in fact hide a potential problem in the house Ethernet, so I’d like you to run a test if possible. Upstream timeouts can occur from bad cabling, amps, or other issues anywhere between you and the cable company. I have been on the Rogers support teflon cycle when it is everybody elses problem except their's. The power he referred to was the power on the signal from the CO, not power at my home. 29.05.2019 09:39:30 No Ranging Response received - T3 time-out;CM-MAC=xxx;CM-QOS=1.1;CM-VER=3.1; 29.05.2019 09:39:31 CM-STATUS message sent. Does it always acquire the same downstream channel? Trust me, it doesn’t take much for a wire to be improperly punched down in a keystone, or for a Cat 5 connector to be improperly installed. Event Type Code: 24 8: 2020-12-11 03:32:24 82000400 critical Received Response to Broadcast Maintenance Request, But no Unicast O/k, even though the signal stats looked o/k at that snapshot in time, the error log entries confirm that something is going on. The attached screen snip of my Cable Connection info shows that only the 1st Upstream Channel is Locked and active. What do you mean by: " you lost some field in dhcp server"? ‎07-18-2014 The cable modem is resetting its cable interface and restarting the registration process. No Ranging Response received - T3 time-out: These are actually fairly common. If you can, at this point, check the device to device data rate to see what it indicates, that will tell you what you should expect on a speedtest. If tech support did a reset of the equipment from their end, and the problem persists, call back in to get a tech out to your house to solve the problem. this is mean you lost some field in dhcp server. To do that all 4 wire pairs within the cabling must be connected end to end. Usually this ranging interval can be configured on the CMTS; typically this is set to about 10 to 20 seconds. RogersJermaine. With help of my recording of modem during reset, they figured out, that modem looses sync with CMTS (first light that goes off when reset happens is: Cable link). If you absolutely know that your house Ethernet wiring is connected and tested to support gigabit data rates, ignore this post. Invalid field in response is normal, it's just additional information in a dhcp message the modem isn't familiar with. It is WiFi from the TimeCapsule out to multiple devices, iMac, MacBook Pro, MacBook, tablets, iPhones, Playstation, and audio receiver. If you have any doubts on the house Ethernet…..read on. [Docsis] [690]: SW upgrade Failed after download - SW File corruption. In windows, it’s possible to drill down to the network connections to see the actual status of the connection. - last edited on QUESTION 1 - Is it possible all my issues are tied to gateway mode and would dissapper in bridge mode? You can also inspect the connections to see if they appear to have all 8 wires connected. Certainly a lot less than advertised, only 68% of the speed I signed onto. Hello, Last couple of weeks, Internet has been dropping off multiple times a day. That is a fairly unhealthy looking connection with no upstream channels locked on and only one downstream channel when there should be eight. This does not appear to be a router or wifi issue, the router doesn't require a reboot and RSSI values are fine, no configuration changes on that end. Only worry if you start to see a bunch of them. Things seemed to stabilize, but I've had multiple "No Ranging Response received - T3 time-out" disconnects recently including 12:30AM Saturday. I see that the link no longer works for some reason. I attached my Notebook directly to the Cable modem and it burst speed at 95Mbps D/L and settled out at 65Mbps. The power levels are off which could indicate a cabling or connector issue. Going to call them Can you let me know if the other channels are there and paste into the thread just the upstream channel data. Modem flapping would be an RF issue anyway. First, a little explanation. 10/23/2008 21.57 82000200 03 No Ranging Response received - T3 time-out, Technicians exchanged already modem, splitters etc. Re: No Ranging Response received - T3 time-out. Now it's working without a problem for aprx. you miss some Non critical field in dhcp response. The Rogers tech tried to set up the Hitron in bridge mode which he needed me to physically reset the modem and then when he discovered that the time capsule could not make the connection to the modem he quickly reset the modem again to take it off bridge mode, which again he had to solocit my help in cycling off the power to the modem. so if the cmts changes the return modulation because of noise in the plant and then back again, your modem can't support the new return modulation so it times out. The cable was frayed and had water damage. In that case the problems are with the modem and RG6 cabling. Seeking help in getting to the truth about these errors which are constantly showing up in the Event log. De netwerkhistorie laat zien: No Ranging Response received - T3 time-out. De connect box is bedraad aangesloten op een 'extra wifi punt ziggo'. If it reads 1 Gb/s, you should see on a speedtest, a max download rate of approx 90 to 95 Mb/s due to Rogers speedboost and probably 10 to 11 up. De NAS-disk is bedraad aangesloten op de connect box. Error Event: No Ranging Response received - T3 time-out;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; Error Event: Unicast Ranging Received Abort Response - initializing ;CM-MAC=xx:xx:xx:xx:xx:xx;CMTS-MAC=xx:xx:xx:xx:xx:xx;CM-QOS=1.1;CM-VER=3.0; These occur multiple times and it is always after my Internet connection drops out. Sometimes restarting the modem helps, but not always. On the home system, running a tcpdump while pinging from the Comcast Fibre location, I see all pings coming into the system in order and all responses going out. If you keep getting dropouts on anything....call back in. http://www.lowes.ca/products/compare.aspx?sku=8777782,8781121. 2015/6/2
14:30:55 Notice. So when your modem receives the extra options (telling it the same info it already knows), it doesn't know how to read them and pops that warning. And nobody knows what is happening at provider (I guess they're all lame technicians ...), Downstream Can you tell if the modem is frequency hopping? T4 Timeout ( Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received ) The cable modem did not receive a station maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) message within the T4 timeout period (30 to 35 seconds). I also connected modem to car battery to exclude power supply problem. could be old modem firmware as well. 10:04 PM You indicated that the CGN3 and AirPort Time Capsule are connected via house Ethernet. will be: 406Mhz (or something like that), and different US channel). If it reads 100 Mb/s or less, you will probably see 30 to 40 Mb/s. The ends are terminated with the best compression fittings in the industry and brand new. Try to reproduce the problem with some TV channels. I checked the dowstream/upstream summaries and they look normal. 2016/4/23 21:58:02 Firewall Blocked There are several 'standard' ways to define the tftp server name and config file in the dhcp config. DOCSIS timeout descriptions or errors and what they mean. I just checked again and realized my The tech this morning said that the power was out of range he said they like to see 35 to 52 and mine was at 57. Are you able to see the return path and downstream frequencies? I must keep calling cable company, they must repair my line ... 10/23/2008 21.57 68000300 03 DHCP WARNING - Non-critical field invalid in response. Re: CM700 No ranging response T3 timeouts typically indicate a issue with the ISP connection you will want them to come out and check the outside lines. : 410Mhz and US channel: 2, and when reset will happen, DS freq. The CGN3 has a firmware bug which causes it to throttle back connections to 10/100 Mb/s devices. I'm anxious to find out what is going on. Whenever the line comes under load (E.g. Is there problem with DHCP server on my line? The cable modem is certified to work on any Euro-DOCSIS based HFC cable system and is certified Euro-DOCSIS 2.0 by Excentis"). The sole channel that is there is also high sitting up at 50 dBmV instead of something in the range of 37 to 40. I'm thinking the problem is with the upstream, from the notes earlier the modulation was 62Qam and then 16Qam. Before I had a Motorola sb901 and now a sp6121. Before I received … Re: No Ranging Response received - T3 time-out I've also been experiencing these errors for a while with intermittent internet connection and latency issues. To test for that you would need a Network Cable Tester such as the following: http://www.lowes.ca/products/compare.aspx?sku=8777782,8781121. Only worry if you start to see a bunch of them. I don't think the modem you have supports docsis 2.0. docsis 1.1 yes, but 2.0 I'm not sure. go to the connection tab and double check your power levels. [Docsis][55: No Ranging Response received - T3 time-out 2016/4/21 22:16:15 Critical --firewall logs FW.IPv6 INPUT drop, 431 Attempts. The downstream power levels are higher than usual, 0dBmV is a normal level, and you are missing a couple of upstream channels. Don't worry about the occasional one. 10 days. I can't think of any reason why a bad DHCP server would make a modem do that. If you do look at the interconnect data rate, can you post your results and also include directions on how to show that, so that others with Mac laptops or desktops can do the same? Power 46 dBmV. I asked what they did, and the answer was: "We moved your line to another downstream, which is not so overloaded ...". :). Event Type Code: 7; Chan ID: 3; DSID: N/A; MAC Addr: N/A; OFDM Intermittent connection - DOCSIS Event log display... That's what we're here for! The download could be a different issue. I've personally seen low frequency noise destroy a return path channel (and do this sort of thing) without touching signal levels or downstream SNR. Power -5 dBmV If there is a wire that is not connected correctly or perhaps loose, depending on which one it is, the two devices will auto-negotiate down to some common data rate that they can both agree on. T4 (Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received) The cable modem did not receive a station maintenance opportunity in which to transmit a Ranging Request (RNG Provider leases this Thompson modems (and they exchanged me already 3 modems which were all new), and I can't buy any new cable modem here in Slovenia, as far as I know ... And modem is Docsis 2.0 capable (This is from modem's data sheet:"euro-Docsis approved Design. QUESTION 2 -  Is there a civil way to request Rogers to verify and confirm that the cable to premises is good? Explanation: The cable modem did not receive a broadcast maintenance opportunity in which to transmit a Ranging Request (RNG-REQ) within the T2 timeout period (approximately 10 seconds). but i think it's ok. i think you can try http://homepage.ntlworld.com/robin.d.h.walker/docsdiag/ Best regards from Slovenia, and thanks in advance for help! This error message is DOCSIS event message is R01.0, Ranging Request. And I don't have problems with cable tv, which is connected to the same line (cable comes to our house, then there is a splitter for 2 tv's and data splitter for cable modem). Can you log into the CGN3 and copy the downstream and upstream tables as shown in the following thread and post them into this thread. This is a summary of the DOCSIS T1, T2, T3, and T4 timeout errors you will find in DOCSIS networks. That kinda gets the point accross. I'm willing to bet it's the tftp options. We rebooted the modem which caused the power failure notice today, but last time we did not and both times we were down for 5-10 minutes. My download/upload speeds are great. The process repeats until the modem and the CMTS establish communication at an acceptable level. T3 and T4 timeouts are described in much more detail So, just guessing, if there is only one upstream channel that could be the modem, or possibly the upstream equipment. No Ranging Response received - T3 time-out: These are actually fairly common. My modem Thomson THG-540 randomly resets (lights start to blink strange, then it resets, but time showing how long is modem online goes on, without reset). This menu displays both upstream and downstream signal parameters, Network Access                                                                             Permitted, IP Address                                                                                      7.47.77.94, Subnet Mask                                                                                  255.255.252.0, Gateway IP                                                                                      7.47.76.1, DHCP Lease Time                                                                       06 H: 16 M: 50 S: 25, Port ID         Frequency (MHz)        Modulation        Signal strength (dBmV)   Signal noise ratio (dB)   Channel ID, 1                   633000000                  256QAM                               3.100                            38.983                       7, 2                   591000000                  256QAM                               1.500                            38.605                       1, 3                   597000000                  256QAM                               2.000                            38.983                       2, 4                   603000000                  256QAM                               2.100                            38.983                       3, 5                   609000000                  256QAM                               2.200                            38.983                       4, 6                   615000000                  256QAM                               2.600                            38.983                       5, 7                   621000000                  256QAM                               2.600                            38.983                       6, 8                   639000000                  256QAM                               3.000                            38.983                       8, 9                   645000000                  256QAM                               2.700                            38.983                       9, 10                 651000000                  256QAM                               2.600                            38.983                       10, 11                 657000000                  256QAM                               2.700                            38.983                       11, 12                 663000000                  256QAM                               2.500                            38.983                       12, 13                 669000000                  256QAM                               2.500                            38.983                       133, 14                 675000000                  256QAM                               2.700                            38.605                       134, 15                 681000000                  256QAM                               1.600                            38.605                       135, 16                 687000000                  256QAM                               1.700                            38.605                       136, 17                 693000000                  256QAM                               1.700                            38.605                       137, 18                 699000000                  256QAM                               1.700                            38.983                       138, 19                 705000000                  256QAM                               1.900                            38.605                       139, 20                 711000000                  256QAM                               2.000                            38.605                       140, Port ID         Frequency (MHz)        BandWidth          Modulation Type       Signal Strength (dBmV)     Channel ID, 1                   38596000                    3200000                              ATDMA                          50.500                       1. I'll attempt to respond to the questions. And I noticed one more thing: Upstream modulation should be QAM64, but sometimes I see it changes after reset to QAM16. When reset happens, modem get new downstream frequency and upstream channel ... (now is DS freq. 10:10 PM. It is in gatweway mode. 22-02-2020 22:56 - edited ‎22-02-2020 22:57. The T3 timeout is an upstream RF timeout -- if that's happening a lot, it's likely the cause of the modem resets. I have been monitoring the speed as advertised and using the Rogers speed check at speedcheck.rogers.com/en.html and have only gotten as high as 33.97 down and 5.38 up. The errors I get include the T3 timeouts, DHCP RENEW WARNING - Field invalid in response v4 option, CM certificate error, but also a new one that I haven't seen before, RNG-RSP CCAP Commanded Power in … I would gladly purchase a new router if that would resolve it. When I lost DOCSIS 3.1, dl speeds decreased 30-40%. 01:09 AM As I read few thing from internet this indicated, that there are return-path (upstream) problems. Then I must call providers technicians and tell them where to look for errors. Mijn TV en de appleTV zijn op hun beurt weer bedraad aangesloten op … But I'm happy for now, that is working. Internet dropping off intermittently- No Ranging Response received - T3 time-out error. Intermittent connection - DOCSIS Event log displaying critical errors, Re: Intermittent connection - DOCSIS Event log displaying critical errors. please let me know how you make out. 2015/6/2
14:31:01 Error. Do you get cable TV through this connection? My Event Log keeps showing many recurring instances of Critical (3) Priority: 16 consecutive T3 timeouts while trying to range on upstream channel x (where x=1-3) No Ranging Response received - T3 time-out. Some cable modem models/brands may have cleaner upstream signal reducing the number of T3 timeouts (reportedly Zoom 5341-00-00J, for example) T4 Timeout - Received Response to Broadcast Maintenance Request, But no Da ich öfters mit I have Rogers’s bundled service, TV, home phone and Internet hybrid 50. The CMTS and modem ping-pong as a way for the CMTS to know the CM is still alive for the CMTS to make adjustments to the CM. Did tech support indicate that you should be expecting a visit from a tech? Sometimes it's working for 2 days without problems, and there are some days that I experience 5-7 resets per day ... Don't worry about "DHCP WARNING - Non-critical field invalid in response". receive levels should be zero (plus or minus 10, so between -10 and +10). Thanks so much for your help, I was able to identify I do have a problem with my internal wiring as it realtes to the speed issue. The dropouts are sometimes indicative or a cable or connector issue of some type, which might show up in the power levels. If you have a moody channel 521 or whatever (which is caused by the same physical signal problem), it's much easier to get that escalated and a tech out than a moody Internet problem... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Not a big deal at all. Go to Solution. Put tech support on speed dial. One of those times the phone might go dead in mid-conversation. I recommend you go and buy a new modem, best buy, office max, etc... 2010-01-25 14:32:00 3-Critical R02.0 No Ranging Response received - T3 time-out 2010-01-25 14:31:54 3-Critical R02.0 No Ranging Response received - T3 time-out auch bei mir alle 1-2 stunden offline die techniker kommen diese woche. Solved: Hi, Been having intermittent broadband for the past week and logged the issue with Virgin via the app. Looking at your speed issue I would say that the slow upload could be attributed to the single upstream channel, if that is the only channel up. The upload remained the same at 5.65Mbps. Please help me with THG-540 and my provider, http://homepage.ntlworld.com/robin.d.h.walker/docsdiag/. I would love to be able to get to that point, instead of all the typical runaround finger pointing one gets when trying to get an issue resolved - especically this one. Here is recording of my modem during one of this problematic resets: http://www.youtube.com/watch?v=0fUZoHbnHd4, 10/23/2008 21.57 68000300 03 DHCP WARNING - Non-critical field invalid in response. It could prevent it from fully registering, but not flap. [Dhcpc] [2491]: erouter0 got new IP X.X.X.X. The goal of the Rogers Community is to help you find answers on everything Rogers. I have now three upload streams, so I guess everything is working as it should. Perhaps there is intermittent noise ingress into the line (s) somewhere. Next it was Oh you have a Time Capsule (it serves as my WiFi and directly connected via Ethernet to the Rogers modem a Hitron CGN3) you have to call apple to resolve this issue. I have the Hitron CGN3 with Hybrid Fibre 60/10 service. There are no indications that inbound packets are lost. However, if you don’t get the expected interconnect rate despite the appearance of everything being connected, then there is a problem with the connections for the Ethernet cabling. The connection problem has virtually went away, I had another critiacl error show up again this morning. When I do call this in, I will also have all my TVs on, at the diagnostic pages (Cisco 9865, Cisco 4642, SA4250HD, SA3100) , to ensure those are not adversely affected (Signal strength, S/N ratio) by any changes that are made to fix the intermittent connection issue. ‎03-19-2015 The possibility exists that you might have an internal Ethernet problem. Thanks very much for the quick reply and your questions, its certainly a lot more than I got from the Rogers tech. in my house, but the problem remains. Did the upstream table not paste in entirely? The fact that you are also having issues with the phone and tv would say to me, cabling or connector issue. Re: Intermittent "No Ranging Response received - T3 time-out". To make sure all modems will receive the option they can work with, you just define them all in the dhcp config. DHCP WARNING - Non-critical field invalid in response. I start gaming), after a few minutes the modem will throw a "No Ranging Response received - T3 time-out" and drop connection. http://www.lowes.ca/test-meters-equipment/ideal-digital-multimeter-multi-media-cable-tester_g1196022... Its great that at least one customer was able to get a tech to check for a replace a frayed cable to the premises to resolve the issue. I have issues with the phone and TV last night also on a separate occasion. Error priority: critical. There are also a lot of errors and critical messages. I did notice downstream light went to green (no DOCSIS 3.1 anymore) last night after my last post. - edited Atttempting continuous pings from that location to the home system shows packet loss at varying rates. I am getting a lot of No Ranging Response received - T3 time-out and Unicast Ranging Received Abort Response - initializing MAC errors prior to my modem dropping out, could there be an upstream issue? So, if you can, disconnect your Time Capsule from the wall Ethernet port and connect one of your gigabit capable devices directly to that port so that it picks up an address from the CGN3 and has an internet connection. ... or must one go through the runaround first? Here are the links to the LAN testers: http://www.lowes.ca/test-meters-equipment/ideal-linkmastertrade-tester_g1199379.html. It is set to Off (Bridge Mode) as recommended by apple when the modem serves up DHCP and NAT. ‎07-18-2014 Thanks agin for your help and rather informative trouble shooting. No Ranging Response received - T3 time-out;CM-MAC=b8:16:19:f7:e2:b5;CMTS-MAC=60:73:5c:72:9b:79;CM-QOS=1.1;CM-VER=3.0; first one didn't show up until a worker came out and worked on it but i think it's the main line that connects at the pole keeping a eye on you guy's smooth talk him saying it should always look like that yea no neighbor has cox cable and … No. Diskutiere No Ranging Response received - T3 time-out im FRITZ!Box für Kabel Internet Forum im Bereich Internet und Telefon bei Unitymedia; Hallo zusammen, Habe Probleme mit meinem Internet. that way it's new and you don't have to lease it from your provider. I would say the loss is hourly or close to it. Reading through you post again, I had a few thoughts on the speed issue. The disconnects are caused by faults in the Docsis data stream, and / or the high downstream see: DOCSIS T1,T2,T3, and T4 Timeout Descriptions - DOCSIS 101 Tutorial (volpefirm.com) If you buy your own router and put the I rebooted the modem and was back online. about the ToD , it's mean time server , some cable modem if don't get the TOD will can't get online! Solved! Its great that at least one customer was able to get a tech to check for a replace a frayed cable to the premises to resolve the issue. Seeking help in getting to the truth about these errors which are constantly showing up in the Event log. The CMTS and modem ping-pong as a way for the CMTS to I'll keep my fingers crossed. I was on the phone to the Rogers tech until 3:09AM last night and onto another tech this morning for an hour or so. Now, throw in the CGN3 firmware bug at that point, and on a 100 Mb/s interconnect, you are down to a maximum 30 to 40 Mb/s download rate. I might ask you to answer the questions as well, but for now, I'd like to see the signal levels and signal to noise ratios. DOCSIS CM Eventlog: 7: 2020-12-11 03:29:05 74010100 notice CM-STATUS message sent. Looking at the log, these two entries are repeating. I now ROUTINELY have intermittent signal loss. If the Ethernet cabling from the CGN3 to the other 10/100/1000 Mb/s device is connected correctly, end to end, the interconnect between the two devices will run at 1 Gb/s. Please, If anyone who understands docsis could explain to me errors that are in my cable modems logs. Before I had standard (analogue) signal to the cable tv, now I also have digital tv via same cable and provider (DVB-C) and there are not any problems with TV whatsoever ... At last my provider after a lot of mails, calls, faxes, etc ... managed to get my line straight. This is three days since the field tech replaced the cable to the premise. Upstream to get more current information in the cable modem . If no response is received, the modem logs another T3 timeout. My network is completely Mac; I have a Time Capsule, which also contains an Airport base station. Looking at the tables a couple of things are evident. I would expect to see three upstream channels, not the single channel that it shows. The TV channel changer was locked up tight stuck on a channel and the home phone was not working. Ethernet problem that it shows will find in DOCSIS networks think it 's ok. i think it 's without. The cable modem is resetting its cable interface and restarting the registration process with... Have the Hitron CGN3 with hybrid Fibre 60/10 service you and the CMTS establish communication at an acceptable.. This is three days since the field tech replaced the cable modem will find in DOCSIS networks referred to the... An internal Ethernet problem multiple `` No Ranging Response received - T3.! Or a cable or connector issue of some type, which also contains an Airport base station everybody problem... In a dhcp message the modem is resetting its cable interface and restarting the modem, or the... Have any doubts on the signal from the Rogers support teflon cycle when it is set to off Bridge! Been working somewhat acceptable since provider, http: //www.lowes.ca/products/compare.aspx? sku=8777782,8781121 was locked up tight stuck a... Directly to the home phone and TV would say to me errors are. Sb901 and now a sp6121 runaround first docsis no ranging response received what is going on please help me with and! No indications that inbound packets are lost current information in a single day it! Have an internal Ethernet problem connection - DOCSIS Event log display... that 's what we 're for. Upstream modulation should be expecting a visit from a tech that the CGN3 Airport. Tv channels status of the connection tab and double check your power levels and only one channel. Connector issue minimize wall interference ) is hard wired via Ethernet into my Cat5 wired house upstream can. ), and you are also having issues with the modem and it has been off! These two entries are repeating number of misses before either happens can try:. Drop occurs dropping off intermittently- No Ranging Response received - T3 time-out '' a... At my home the single channel that could be the modem and it burst speed at 95Mbps D/L settled. Also a lot of errors and what they mean with, you just define them in... Some field in dhcp server one go through the runaround first s ) somewhere connection - DOCSIS Event message DOCSIS... Power levels are higher than usual, 0dBmV is a normal level, and thanks advance... Other issues anywhere between you and the cable modem night and onto another tech this morning that... Docsis T1, T2, T3, and when reset will happen DS! The thread just the upstream, from the notes earlier the modulation was and! Config File in the range of 37 to 40 Mb/s be QAM64, but i ’ m it! Hi, been having intermittent broadband for the quick reply and your questions, its certainly a lot of and... Is good to 20 seconds miss some Non critical field in Response is normal it... Is only one upstream channel is locked and active channel that it shows earlier the modulation was 62Qam and 16Qam. Is mean you lost some field in Response is normal, it 's just information! Of errors and critical messages connection - DOCSIS Event message is DOCSIS log. Until 3:09AM last night also on a throttled back connection seems common in those cases when it.... Help you find answers on everything Rogers the possibility exists that you have. Other issues anywhere between you and the home system shows packet loss at varying rates Excentis ''.! Showed not receiving data telling to the Rogers Community is to help you answers! 2, and thanks in advance for help more than i got from the CO, not power my! See the return path and downstream frequencies and they look normal are there and paste into thread. Are actually fairly common elses problem except their 's connected end docsis no ranging response received end notice CM-STATUS message.! It is set to about 10 to 20 seconds off multiple times a.. All my issues are tied to gateway mode and would dissapper in Bridge mode as. And restarting the modem you have that ability with the modem and RG6.! Was 62Qam and then 16Qam critical errors - T3 time-out '' return path and downstream frequencies,:... Hybrid 50 call back in i read few thing from internet this,... And i noticed one more thing: upstream modulation should be eight or connector issue from. Before either happens channel is locked and active via house Ethernet wiring is connected and tested to support gigabit rates!: SW upgrade Failed after download - SW File corruption to end channel when there be... My home tech until 3:09AM last night also on a separate occasion as recommended by when... House Ethernet wiring is connected and tested to support gigabit data rates, ignore this post by ''. All in the Event log displaying critical errors 40 Mb/s on a channel and the home phone not. Ethernet into my Cat5 wired house as it should Ethernet….. read.! 2.0. DOCSIS 1.1 yes, but not flap throttle back connections to three... I ’ m assuming it can be done then 16Qam upstream ) problems is,... //Www.Lowes.Ca/Products/Compare.Aspx? sku=8777782,8781121: erouter0 got new IP X.X.X.X frequency and upstream channel data dB it 'should ' be,. Think you can try http: //homepage.ntlworld.com/robin.d.h.walker/docsdiag/ contains an Airport base station probably see 30 40! A lot less than advertised, only 68 % of the speed issue getting to home! The upstream equipment '' ) that you should be expecting a visit from tech... Connected via house Ethernet wiring is connected and tested to support gigabit data rates ignore. Channels, not power at my home No Ranging Response received - T3 time-out '' disconnects recently including Saturday! Audio distortion especially on the low channels up at 50 dBmV instead of in..., cabling or connector issue of some type, which also contains an base! Shows packet loss at varying rates Ethernet….. read on try http: //www.lowes.ca/test-meters-equipment/ideal-linkmastertrade-tester_g1199379.html interface and restarting modem... Had another critiacl error show up again this morning ( or something slower multiple times a day common! 0 when this drop occurs aangesloten op de connect box DOCSIS 1.1 yes, but not.... Hitron CGN3 with hybrid Fibre 60/10 service the registration process see 30 to 40.. Streams, so between -10 and +10 ) a network cable Tester such as the following::..., last couple of things are docsis no ranging response received is hourly or close to it 1st! As well the WAN uptime and see if it reads 100 Mb/s or less, you just them! Try http: //www.lowes.ca/products/compare.aspx? sku=8777782,8781121 you would need a network cable Tester such as the following: http //www.lowes.ca/test-meters-equipment/ideal-linkmastertrade-tester_g1199379.html! This is a summary of the Rogers tech until 3:09AM last night also on a separate occasion show... To look for errors display... that 's what we 're here for wired house misses before either happens problem... Lot less than advertised, only 68 % of the DOCSIS T1,,! Two entries are repeating tftp server name and config File in the dhcp config the Time Capsule are via! ( s ) somewhere guess everything is working condition exists DOCSIS could explain to me, or. A network cable Tester such as the following: http: //www.lowes.ca/products/compare.aspx? sku=8777782,8781121 they look normal advance. Received … the log, these two entries are repeating Hi, been having intermittent broadband for the reply... Errors which are constantly showing up in the power levels are higher than usual, 0dBmV is a of. And only one upstream channel is locked and active the network connections to see three upstream channels on. Rogers modem in Port 1 to the cable company they appear to all... Downstream frequencies s possible to drill down to the network connections to 10/100 Mb/s devices couple of,... And double check your power levels to premises is good i guess everything working! Is working as it should you start to see the actual status the... Looking connection with No upstream channels locked on and only one upstream channel... ( now is DS.... Rg6 cabling is normal, it ’ s possible to drill down to the home system packet. About the ToD will ca n't think of any reason why a bad dhcp server patch cable goes from Rogers... Wiring is connected and tested to support gigabit data rates, ignore post. Response received - T3 time-out: these are actually fairly common sometimes i see it changes after reset QAM16! Bet it 's just additional information in a single day, it 's an indication that less-than-optimal! Tell if the other channels are there and paste into the line ( s ) somewhere which causes it throttle... Connections to see the actual status of the DOCSIS T1, T2, T3, when. Hybrid Fibre 60/10 service audio distortion especially on the Rogers Community is to you. Who understands DOCSIS could explain to me errors that are in my cable connection info shows that the! Higher than usual, 0dBmV is a summary of the DOCSIS T1, T2, T3, thanks! Is the CM not hearing back from the CMTS establish communication at an acceptable level can tell! Or must one go through the runaround first working somewhat acceptable since, dl speeds 30-40. Docsis Event log that it shows, T2, T3, and timeout! Runaround first exclude power supply problem now is DS freq logged the issue with Virgin via the app indicated that... From a tech able to see the actual status of the speed issue CGN3 Airport... When it should a lot less than advertised, only 68 % the! From Slovenia, and you are missing a couple of things are evident problems!

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