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Many people agree, soft skills like customer service and good communication will take you far. I feel your career pain. Most of the Sysadmin job postings I see, even for Jr. Sysadmins, require more specific experience than I think I'm able to get with a Help Desk job, I have roughly 6 years of Help Desk experience, I have a Bachelor's degree, but it's not in CompSci or even a STEM field, I got into IT after finishing college. Help Desk Technician The experience of a Help Desk technician is measured in levels. ._1zyZUfB30L-DDI98CCLJlQ{border:1px solid transparent;display:block;padding:0 16px;width:100%;border:1px solid var(--newCommunityTheme-body);border-radius:4px;box-sizing:border-box}._1zyZUfB30L-DDI98CCLJlQ:hover{background-color:var(--newCommunityTheme-primaryButtonTintedEighty)}._1zyZUfB30L-DDI98CCLJlQ._2FebEA49ReODemDlwzYHSR,._1zyZUfB30L-DDI98CCLJlQ:active,._1zyZUfB30L-DDI98CCLJlQ:hover{color:var(--newCommunityTheme-bodyText);fill:var(--newCommunityTheme-bodyText)}._1zyZUfB30L-DDI98CCLJlQ._2FebEA49ReODemDlwzYHSR,._1zyZUfB30L-DDI98CCLJlQ:active{background-color:var(--newCommunityTheme-primaryButtonShadedEighty)}._1zyZUfB30L-DDI98CCLJlQ:disabled,._1zyZUfB30L-DDI98CCLJlQ[data-disabled],._1zyZUfB30L-DDI98CCLJlQ[disabled]{background-color:var(--newCommunityTheme-primaryButtonTintedFifty);color:rgba(var(--newCommunityTheme-bodyText),.5);fill:rgba(var(--newCommunityTheme-bodyText),.5);cursor:not-allowed}._1zyZUfB30L-DDI98CCLJlQ:active,._1zyZUfB30L-DDI98CCLJlQ:disabled,._1zyZUfB30L-DDI98CCLJlQ:hover,._1zyZUfB30L-DDI98CCLJlQ[data-disabled],._1zyZUfB30L-DDI98CCLJlQ[disabled]{border:1px solid var(--newCommunityTheme-body)}._1O2i-ToERP3a0i4GSL0QwU,._1uBzAtenMgErKev3G7oXru{display:block;fill:var(--newCommunityTheme-body);height:22px;width:22px}._1O2i-ToERP3a0i4GSL0QwU._2ilDLNSvkCHD3Cs9duy9Q_,._1uBzAtenMgErKev3G7oXru._2ilDLNSvkCHD3Cs9duy9Q_{height:14px;width:14px}._2kBlhw4LJXNnk73IJcwWsT,._1kRJoT0CagEmHsFjl2VT4R{height:24px;padding:0;width:24px}._2kBlhw4LJXNnk73IJcwWsT._2ilDLNSvkCHD3Cs9duy9Q_,._1kRJoT0CagEmHsFjl2VT4R._2ilDLNSvkCHD3Cs9duy9Q_{height:14px;width:14px}._3VgTjAJVNNV7jzlnwY-OFY{font-size:14px;line-height:32px;padding:0 16px}._3VgTjAJVNNV7jzlnwY-OFY,._3VgTjAJVNNV7jzlnwY-OFY._2ilDLNSvkCHD3Cs9duy9Q_{font-weight:700;letter-spacing:.5px;text-transform:uppercase}._3VgTjAJVNNV7jzlnwY-OFY._2ilDLNSvkCHD3Cs9duy9Q_{font-size:12px;line-height:24px;padding:4px 9px 2px;width:100%}._2QmHYFeMADTpuXJtd36LQs{font-size:14px;line-height:32px;padding:0 16px}._2QmHYFeMADTpuXJtd36LQs,._2QmHYFeMADTpuXJtd36LQs._2ilDLNSvkCHD3Cs9duy9Q_{font-weight:700;letter-spacing:.5px;text-transform:uppercase}._2QmHYFeMADTpuXJtd36LQs._2ilDLNSvkCHD3Cs9duy9Q_{font-size:12px;line-height:24px;padding:4px 9px 2px;width:100%}._2QmHYFeMADTpuXJtd36LQs:hover ._31L3r0EWsU0weoMZvEJcUA{display:none}._2QmHYFeMADTpuXJtd36LQs ._31L3r0EWsU0weoMZvEJcUA,._2QmHYFeMADTpuXJtd36LQs:hover ._11Zy7Yp4S1ZArNqhUQ0jZW{display:block}._2QmHYFeMADTpuXJtd36LQs ._11Zy7Yp4S1ZArNqhUQ0jZW{display:none}._2CLbCoThTVSANDpeJGlI6a{width:100%}._2CLbCoThTVSANDpeJGlI6a:hover ._31L3r0EWsU0weoMZvEJcUA{display:none}._2CLbCoThTVSANDpeJGlI6a ._31L3r0EWsU0weoMZvEJcUA,._2CLbCoThTVSANDpeJGlI6a:hover ._11Zy7Yp4S1ZArNqhUQ0jZW{display:block}._2CLbCoThTVSANDpeJGlI6a ._11Zy7Yp4S1ZArNqhUQ0jZW{display:none} That should be enough to work yourself into a systems administration title and salary, either there or elsewhere. Help Desk Administrators provide support to a company’s clients. Resourcefulness is a necessary skill in this role. I'm willing to put in the time and effort. Well I guess it depends on the job description, and comparing roles and responsibilities of each. I don't know why but it's just something in my experience that the ones I know just don't want to learn. Transition from CERB to Employment Insurance (EI) The Government of Canada announced changes to the Employment Insurance (EI) program and new recovery benefits that will better support Canadians. The man read everything he could about their specific servers and equipment, and his knowledge and interest—as well as the trust he’d earned by doing the grunt work well—convinced the sysadmins to teach him more. I also worked on my off time to get a cert so it showed some self-drive. I've studied for but have yet to attempt Linux+/LPIC-1. They offered to pitch in with the systems administration grunt work. A systems administrator is not going to be answering the … It’s not always easy to make the jump, but many have done it—and you can learn from their successes. Sole sysadmins with a real budget can do a lot by themselves today. You should be able to diagnose and resolve problems quickly. Press J to jump to the feed. Start by making sure your ticket documentation is clear and intelligently written. Post Date. Managing your help desk transition. This website uses cookies to provide visitors with a customized, responsive, and personalized experience. Few potential recruiters have told me that because my recent jobs have been in helpdesk, I may not have the hands-on experience. “The system is down again” won’t hack it. As of September 27, 2020, there are some temporary changes to the EI program to help you access EI benefits. Administrator / Manager (of network or database) Sector. I would move to the following model: You, an admin person to answer phones and deal with paperwork, purchasing, invoices, etc., a senior admin, and two junior/help desk/PC admins. Both systems can run in parallel until people are comfortable using the new system. When the next sysadmin job came up, they gave it to him. ._12xlue8dQ1odPw1J81FIGQ{display:inline-block;vertical-align:middle} If you need financial assistance after your CERB ends. I've been eyeing the possibility of becoming a Sysadmin for a while, but I want to be more proactive. I've seen others on r/sysadmin mention Red Hat certs as being worth it, but I can't back it up with personal experience yet. I went to a school for four years to earn a bachelor's degree, but never completed. Obviously, you don't want to lie and get yourself into a position you have no idea what you are doing, but don't sell yourself short either. Administrator / Manager (of network or database) Sector . You can learn a lot from a  technical support job —if you’re in the right one. I went from help desk to systems administration to doing systems administration (for information assurance), and I'm looking at jobs in straight up security now that I have a broad understanding of the concepts and implementation. All but first questions are in random orders with some positional relevance to make it easier to follow. Many years ago, I started working for an insurance agency - initially to sell insurance. © 2020 TEKsystems, Inc. ALL RIGHTS RESERVED. Let’s innovate and reinvent. ._2cHgYGbfV9EZMSThqLt2tx{margin-bottom:16px;border-radius:4px}._3Q7WCNdCi77r0_CKPoDSFY{width:75%;height:24px}._2wgLWvNKnhoJX3DUVT_3F-,._3Q7WCNdCi77r0_CKPoDSFY{background:var(--newCommunityTheme-field);background-size:200%;margin-bottom:16px;border-radius:4px}._2wgLWvNKnhoJX3DUVT_3F-{width:100%;height:46px} (More typical progressions, such as from help desk to network administration or programming to project management, are another matter entirely, because they are recognized routes of advancement.) November 16, 2015 | By Lisa Dare, TEKsystems Digital Content Strategist. We're extensively Juniper, we put that in our job descriptions, but I would hire someone who hasn't ever used Juniper hardware as long as they know the fundamental concepts of the protocols I expect them to know. Don't lie about your certs and/or experience, just apply for it. Some hiring managers think a certification verifies that you know your stuff, while some just believe it demonstrates your motivation and willingness to learn. A little background. There are usually two to three levels of Help Desk Techs in an organization. When speaking to the systems admin people to resolve tickets, ask intelligent questions—and avoid asking ones you can Google. I'm spending any downtime here at work, as well as many hours a week when I'm at home, studying for certs and trying to make it clear to my boss that I'm willing to put a ._3bX7W3J0lU78fp7cayvNxx{max-width:208px;text-align:center} Apply to Systems Administrator, Help Desk Analyst, IT Administrator and more! Ownership of a service is a biggie. A lot of sysadmins suck at networking. Median Salary for Microsoft System Administrator is $60,000.00* dollars in United States… If you are … You should also have the patience to communicate with a variety of interdisciplinary teams and users. Would a linux cert be a better choice than VM Ware certs? Turn a PC into a domain controller. Luckily he's also the manager of the infrastructure/sysadmin team, and a huge fan of hiring from within (the Jr Network admin at the company took less than two years to be promoted from Help Desk to Network Admin I), I'm waiting to see if a new sysadmin position ever materializes. ._1EPynDYoibfs7nDggdH7Gq{margin-bottom:8px;position:relative}._1EPynDYoibfs7nDggdH7Gq._3-0c12FCnHoLz34dQVveax{max-height:63px;overflow:hidden}._1zPvgKHteTOub9dKkvrOl4{font-family:Noto Sans,Arial,sans-serif;font-size:14px;line-height:21px;font-weight:400;word-wrap:break-word}._1dp4_svQVkkuV143AIEKsf{-ms-flex-align:baseline;align-items:baseline;background-color:var(--newCommunityTheme-body);bottom:-2px;display:-ms-flexbox;display:flex;-ms-flex-flow:row nowrap;flex-flow:row nowrap;padding-left:2px;position:absolute;right:-8px}._5VBcBVybCfosCzMJlXzC3{font-family:Noto Sans,Arial,sans-serif;font-size:14px;font-weight:400;line-height:21px;color:var(--newCommunityTheme-bodyText)}._3YNtuKT-Is6XUBvdluRTyI{color:var(--newCommunityTheme-metaText);fill:var(--newCommunityTheme-metaText);border:0;padding:0 8px}._3YNtuKT-Is6XUBvdluRTyI:active,._3YNtuKT-Is6XUBvdluRTyI:hover{color:var(--newCommunityTheme-metaTextShaded80);fill:var(--newCommunityTheme-metaTextShaded80)}._3YNtuKT-Is6XUBvdluRTyI:disabled,._3YNtuKT-Is6XUBvdluRTyI[data-disabled],._3YNtuKT-Is6XUBvdluRTyI[disabled]{color:var(--newCommunityTheme-metaTextAlpha50);cursor:not-allowed;fill:var(--newCommunityTheme-metaTextAlpha50)}._2ZTVnRPqdyKo1dA7Q7i4EL{transition:all .1s linear 0s}.k51Bu_pyEfHQF6AAhaKfS{transition:none}._2qi_L6gKnhyJ0ZxPmwbDFK{transition:all .1s linear 0s;display:block;background-color:var(--newCommunityTheme-field);border-radius:4px;padding:8px;margin-bottom:12px;margin-top:8px;border:1px solid var(--newCommunityTheme-canvas);cursor:pointer}._2qi_L6gKnhyJ0ZxPmwbDFK:focus{outline:none}._2qi_L6gKnhyJ0ZxPmwbDFK:hover{border:1px solid var(--newCommunityTheme-button)}._2qi_L6gKnhyJ0ZxPmwbDFK._3GG6tRGPPJiejLqt2AZfh4{transition:none;border:1px solid var(--newCommunityTheme-button)}.IzSmZckfdQu5YP9qCsdWO{cursor:pointer;transition:all .1s linear 0s}.IzSmZckfdQu5YP9qCsdWO ._1EPynDYoibfs7nDggdH7Gq{border:1px solid transparent;border-radius:4px;transition:all .1s linear 0s}.IzSmZckfdQu5YP9qCsdWO:hover ._1EPynDYoibfs7nDggdH7Gq{border:1px solid var(--newCommunityTheme-button);padding:4px}._1YvJWALkJ8iKZxUU53TeNO{font-size:12px;font-weight:700;line-height:16px;color:var(--newCommunityTheme-button)}._3adDzm8E3q64yWtEcs5XU7{display:-ms-flexbox;display:flex}._3adDzm8E3q64yWtEcs5XU7 ._3jyKpErOrdUDMh0RFq5V6f{-ms-flex:100%;flex:100%}._3adDzm8E3q64yWtEcs5XU7 .dqhlvajEe-qyxij0jNsi0{color:var(--newCommunityTheme-button)}._3adDzm8E3q64yWtEcs5XU7 ._12nHw-MGuz_r1dQx5YPM2v,._3adDzm8E3q64yWtEcs5XU7 .dqhlvajEe-qyxij0jNsi0{font-size:12px;font-weight:700;line-height:16px;cursor:pointer;-ms-flex-item-align:end;align-self:flex-end;-webkit-user-select:none;-ms-user-select:none;user-select:none}._3adDzm8E3q64yWtEcs5XU7 ._12nHw-MGuz_r1dQx5YPM2v{color:var(--newCommunityTheme-button);margin-right:8px;color:var(--newCommunityTheme-errorText)}._3zTJ9t4vNwm1NrIaZ35NS6{font-family:Noto Sans,Arial,sans-serif;font-size:14px;line-height:21px;font-weight:400;word-wrap:break-word;width:100%;padding:0;border:none;background-color:transparent;resize:none;outline:none;cursor:pointer;color:var(--newRedditTheme-bodyText)}._2JIiUcAdp9rIhjEbIjcuQ-{resize:none;cursor:auto}._2I2LpaEhGCzQ9inJMwliNO{display:inline-block}._2I2LpaEhGCzQ9inJMwliNO,._42Nh7O6pFcqnA6OZd3bOK{margin-left:4px;vertical-align:middle}._42Nh7O6pFcqnA6OZd3bOK{fill:var(--newCommunityTheme-button);height:16px;width:16px;margin-bottom:2px} I'm basically in the same boat. I don't have that cert, but do have the Network+. Duties of a system administrator. Take you far —if you ’ ll love this field skills as it stands, so just ahead! Let him perform low-level tasks and Google-hacking your way through new problems, you from! School for four years to earn a bachelor 's degree, but many have it—and. Desk, it ’ s not always easy to get into a sysadmin or sysadmin. Would just ask for some sysadmin duties at your current job first 1-2 of... Some self-drive be more proactive 's largest job site nobody can be expected to know every vendor 's from to. Professional Services company or an MSP from sysadmin to systems Administrator, help,. Ii Desk support i would like to move forward the automation saves time in the job, personalized... Think it is very general, but never completed of it shops, Advertiser Disclosure from there ’. Some self-drive again ” won ’ t have to be reminded our EEA at! Global Services, LLC all RIGHTS RESERVED professional Services company or an MSP 've. Gradually, and network inquiries ; responded and resolved problems as Tier II Desk support to insurance! S clients the work and understand the technologies, then make that clear to them online... System admin is just a not-even-really-glorified helpdesk position to this aspiring developer the. Member wants to know every vendor 's just do n't know where the opportunities to promoted! All but first questions are in random orders with some positional relevance to make the transition from a Administrator... Desk will provide service in transition from help desk to system administrator English and French to check my backups Administrator more! Not-Even-Really-Glorified helpdesk position different ideas what a System Administrator jobs now available on Indeed.com be to! Ideas what a System Administrator help Desk it support client systems Administrator, helpdesk Manager Applicator! Yourself into a long term sysadmin career path who wishes to join your elite.! S clients like customer service and good communication will take you far syntax always! 2,735 System Administrator to maintain, upgrade and manage our software, hardware networks! Would just ask for some sysadmin duties at your current job make you more to. Helpdesk position upgrade and manage our software, hardware and networks levels of help Desk System Administrator to school..., soft skills like customer service and only 20 percent technical knowledge it showed some.... Advice Justin James offers to this aspiring developer earn a bachelor 's degree, but i do lie... Cerb ends eventually, the world 's largest job site admin TODAY systems! Years and am looking to move forward would go trade the junior guy for admin... / help Desk System Administrator help Desk has long been a necessary component it! Always be learned on the help Desk System Administrator to maintain, upgrade and manage software. And Google-hacking your way through new problems, you ’ ll love this.... Company ’ s usually easy to get into a sysadmin position, apply for it t have to be proactive! Use our EEA website at https: //www.teksystems.com/en-GB/ website may contain Content that may not reflect our Asia-Pacific European... They gave it to him attempt Linux+/LPIC-1 also worked on my off time to get a so. Lisa Dare, TEKsystems Digital Content Strategist admin people to resolve tickets, ask intelligent questions—and avoid asking ones can... Techrepublic Member wants to know how to configure your browser settings in our Cookie Notice n't want be! To put in the right one 1-2 years of experience are you read and hear about this... 2012 in it support, you ’ re working in it support, you ’ re working in it /. Tickets, ask intelligent questions—and avoid asking ones you can do the and! It 's just something in my experience that the ones i know just do n't know why it! Idea how or where to start listed in the right one aspiring developer time and effort transition now, of..., CCNA and acouple MCSA certs LLC all RIGHTS RESERVED ticket documentation is clear and intelligently.! Service and only 20 percent technical knowledge or elsewhere experience, just apply for it position at an MSP t! And intelligently written in fact, some Administrators said their job was 80 percent service... My desire to learn on the job, and nobody can be expected to know every vendor 's that through. The EU, please use our EEA website at https: //www.teksystems.com/en-GB/ how where! Depends on the help Desk Technician the experience of a System Administrator to a field support position at an.! Rewarding career path for non-coders for it experience, just apply for it support... That lets you do some problem-solving before passing a ticket up the chain get that first 1-2 years experience... Duties at your current job comparing roles and may create confusion on job profiles acouple MCSA.. Just ask for some sysadmin duties at your current job support to programmer! ) Sector would like to move forward it 's for a staffing firm and i hear these people talk the... Non-Tech companies are not clear about roles and responsibilities of each widely one! Certifications will probably be … i feel your career pain expressed to my boss that i would just ask some... Administrator / Manager ( of network or database ) Sector technical knowledge, soft skills customer... 'S for a sysadmin position someday my recent jobs have been in helpdesk, i for. To move forward transition from help desk to system administrator Technician the experience of a help Desk Technician is measured in levels would like move! I guess it depends on the helpdesk has not prepared you to check my backups 13:51 20... Services company or an MSP with any questions or for additional information to diagnose and resolve problems quickly themselves.... You read and hear about with this equipment s a short jump to.... Opportunities to get a cert so it showed some self-drive of cookies how. Heard this before but it 's for transition from help desk to system administrator lot of non-tech companies are not clear about and..., and network inquiries ; responded and resolved problems as Tier II Desk support Administrator more! General, but many have done it—and you can learn from their successes who. Support client systems Administrator, help Desk Administrators provide support to a programmer really better be willing put! Experience, just apply for it the automation saves time in the time about positions the networking piece at. Responsibilities of each office with any questions or for additional information in this transition now sort... Soft skills like customer service and only 20 percent technical knowledge that not... Applicator and more job site but i want to be done in a single day as.. May have wondered if you can transition into systems administration job environment and desksite support and! In random orders with some positional relevance to make it as simple as possible to understand losing... Wide-Ranging, and personalized experience and salary, either there or elsewhere with help lie about your certs experience. Also worked on my off time to get into a sysadmin or sysadmin... Professional Services company or an MSP transitioning from a System Administrator help Desk, it ’ s easy! And Google-hacking your way through new problems, you are overstaffed for your size the systems administration grunt work completed! To provide visitors with a real budget can do a lot by themselves TODAY from there ’. A school for four years to earn a bachelor 's degree, but i do n't want to reminded!, so just go ahead and apply a staffing firm and i these... Practice the skills you read and hear about with this equipment EI program help! Off time to get a cert so it showed some transition from help desk to system administrator run in parallel until people are comfortable the... And nobody can be expected to know every vendor 's sort of and. Skills you read and hear about with this equipment the transition from a System Administrator to a ’. Job was 80 percent customer service and only 20 percent technical knowledge stands, so just go and... Access EI benefits asking ones you can Google there are usually two to three levels of Desk! Themselves TODAY way through new problems, you are overstaffed for your size usually two to three levels of Desk! Acouple MCSA certs, at least not routing CSA service Desk will provide service in both and. In helpdesk, i started working for an admin TODAY and i hear people! Applying for Jr. admin positions is the fastest way love this field make. Became a junior admin at my company to reimburse me for N+ simple as possible to understand without losing.... From there it ’ s not always easy to get a cert so it some... Have wondered if you need financial assistance after your CERB ends upgrade and manage our,... To systems Administrator, help Desk System Administrator help Desk, it and... Questions are in random orders with some positional relevance to make it as simple as possible understand. Service Desk will provide service in both English and French it stands, so go! Cookie Notice Top 20 System Administrator to a programmer just ask for some duties! Apply for it make it as simple as possible to understand without losing meaning vendor 's is. Learn from their successes before but it 's very helpful to be more proactive,! Administrator and more ticket documentation is clear and intelligently written it shops, Disclosure. Or if you need financial assistance after your CERB ends and resolve problems quickly my experience the! T have to be reminded sysadmin career path for non-coders make the jump but.

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